Terms of Service

Who can use the service

You need to be at least 18 and able to enter into a binding contract, either for yourself or on behalf of a company you're authorized to represent. If you're buying on behalf of a company, "you" means the company.

What we offer

Modern Labyrinth is a digital agency. We offer:

• Custom engagements: web applications, integrations, data and AI work, paid media, consulting. Scope, deliverables, and fees are defined in a Service Agreement or SOW.
• Fixed-scope services, including Website Rescue and PPC audits. What's included and the price are shown on the product page.
• PageVital, a subscription performance-monitoring product. Terms specific to the subscription (billing period, cancellation, feature tiers) are presented at checkout.

The site also contains informational content (blog posts, resources, case studies) for general reference.

Orders, payment, and refunds

Payments run through Stripe. We don't see or store your card details.

• Fixed-scope services: paid up front, in full, before work starts.
• Subscriptions (PageVital): billed on the cadence shown at checkout. Cancel anytime from your account. Cancellation stops the next billing cycle. We don't refund partial periods already billed unless we made a clear error.
• Custom engagements: billing schedule is in the Service Agreement (milestones, retainers, or hourly). Invoices are due net 15 unless stated otherwise. Late payments over 15 days past due accrue interest at 1.5% per month (or the legal maximum, if lower) and may pause the work.
• Refunds: we'll issue a refund if we haven't started work yet, or if we've clearly failed to deliver what was promised. Once work is delivered, refunds are generally not available. If you have a concern, email us first and we'll try to sort it out.

Intellectual property

The site

The site itself (design, copy, code we've written for it, brand assets) is ours. Don't copy or redistribute it without asking. You're welcome to share links.

Client work

For custom engagements, ownership of the final deliverable transfers to you when you've paid in full. Before full payment, the work is ours (this protects us if things go sideways).

We keep:

• Our own pre-existing tools, frameworks, templates, and methodologies. You get a non-exclusive license to use them as part of the deliverable.
• The right to reference the engagement in our portfolio and marketing (logo, project name, short description, public metrics). If something is confidential or you'd rather we not, say so in writing and we won't.

Your content

Anything you give us (brand assets, copy, data, credentials) stays yours. You grant us a license to use it solely to deliver the service. You represent that you have the rights to share what you share, and that our use of it won't infringe anyone else's rights.

Confidentiality

Both sides will treat the other's non-public information (business plans, financials, credentials, unpublished work) as confidential. Use it only for the engagement. Don't share it beyond people who need to know. These obligations survive the end of the engagement.

Acceptable use

When using the site or our services, don't:

• Break the law, or help anyone else break it.
• Attempt to break, probe, or bypass our security.
• Upload malware or try to interfere with how the services work.
• Scrape or harvest data from the site without permission.
• Impersonate someone else, or misrepresent your authority to act for a company.

Warranties and disclaimers

We'll perform services with reasonable care and skill. Other than that, services are provided "as is." To the extent allowed by law, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We don't guarantee specific business results (rankings, conversions, revenue). Marketing and engineering work involves factors outside our control.

Limitation of liability

To the maximum extent allowed by law:

• Neither party is liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits or lost data.
• Our total liability for any claim arising out of or relating to these terms or the services won't exceed the fees you paid us in the 12 months before the event that gave rise to the claim.
• These limits don't apply to: (a) breaches of confidentiality, (b) a party's indemnification obligations, (c) gross negligence or willful misconduct, or (d) anything that can't be limited under California law.

Indemnification

Each party will defend, indemnify, and hold the other harmless from third-party claims arising from its own breach of these terms, its negligence or misconduct, or (for you) content you give us to use. Standard conditions apply: prompt notice of the claim, reasonable cooperation, and control of the defense by the indemnifying party (subject to the indemnified party's approval of any settlement that affects it).

Termination

You can stop using the site anytime. For subscriptions, you can cancel from your account. For custom engagements, termination follows the Service Agreement.

We can suspend or terminate access if you breach these terms, don't pay, or put our systems or other users at risk. On termination you still owe us for work delivered up to that point. Sections that by their nature should survive (IP, confidentiality, liability limits, dispute resolution, governing law) do survive.

Privacy

How we handle personal information is covered in the Privacy Policy. Using the site or services means you've read it.

Governing law

These terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. The federal Arbitration Act governs the dispute resolution section below.

Dispute resolution and arbitration

Please talk to us first. Most issues can be sorted out over email. If we can't resolve something informally within 30 days of written notice:

• Disputes will be resolved by binding individual arbitration, not in court, seated in Orange County, California.
• Arbitration runs under the Commercial Arbitration Rules of the American Arbitration Association, before a single arbitrator.
• No class actions. You and we each waive any right to bring claims as a class, collective, or representative action.
• Either party may still seek injunctive relief in court to protect intellectual property or confidential information.
• If arbitration isn't enforceable in your situation, the dispute goes to the state or federal courts in Orange County, California, and you and we consent to that jurisdiction.

Changes to these terms

We may update these terms from time to time. The "Last updated" date shows when. If a change is material we'll give notice on the site. Continuing to use the services after the change means you accept the update. If you don't, stop using the services.

Miscellaneous

If a provision is unenforceable, the rest still applies. Our failure to enforce something isn't a waiver. You can't assign these terms without our written consent; we can assign them to an affiliate or in connection with a merger or sale of assets. These terms, plus any Service Agreement we've signed with you and the Privacy Policy, are the whole agreement between us on this subject.

Contact

Questions about these terms, or want to talk about a contract: